Exchange & Refund Policy

The Anime Heist Guarantee: Your Adventure Should Be Perfect

At Anime Heist, we understand that every piece of merchandise is a treasured collectible, a symbol of your passion, and a connection to a beloved universe. Your satisfaction is our Dragon Ball wish! We commit to ensuring your journey with us is legendary.Sometimes, even the best quests hit a minor snag—maybe the size is off, or the item took a hit during its voyage. No worries! We're here to power up your experience with a return policy that’s as fair and reliable as a main character's plot armor.We believe that returning an item shouldn't feel like fighting a final boss. It should be as simple as hitting the 'reset' button!Before you embark on the exchange or refund process, please take a moment to carefully review the terms and conditions detailed below. Understanding them is your hidden leaf village jutsu for a smooth transaction.This policy outlines everything you need to know about returns, size exchanges, receiving store credits for future hauls, and processing refunds.Consider this your Quest Log for returns—a straightforward guide to guarantee your purchases bring you nothing but joy.We appreciate you choosing Anime Heist to fuel your fandom! Let's keep the adventure going!Return Policy for Anime HeistPlease carefully read our return policy to understand the terms and conditions regarding returns, exchanges, store credits, and refunds.General Policy
Non-Returnable Items: - Sale Items, Replacement order, Store Credit and "FLAT50" Coupon Code": Clearance sales, Replacement order, Fragile Items(like lamps), Boxers(hygiene reasons), Store Credit purchases and any promotional sale periods are not eligible for returns, exchanges, refunds, or store credit under any circumstances.
Non-Returnable Accessories: Boxers, Customised Frames and Lamps are *Non-Returnable and Non-Exchangeable * under any condition. As such, they are not eligible for exchange or return "structured by legal team".
Eligibility for Returns: This policy applies only to non-sale products.
 
Return/Exchange Request Process
How to Request a Return?Mail us at animehiest0@gmail.com with the subject: “Return Request – Order #XXXX”.WhatsApp us by clicking on the WhatsApp Logo on the right bottom with the subject: “Return Request – Order #XXXX”.
How to Request a Exchange?
Mail us at animehiest0@gmail.com with the subject: “Exchange Request – Order #XXXX”.WhatsApp us by clicking on the WhatsApp Logo on the right bottom with the subject: “Exchange Request – Order #XXXX”.
Or click on the Exchange Box below.
You will receive a notification regarding the status of your request within 24 to 48 hours (Monday to Friday).
Requests submitted on weekends will be processed on Monday.
Condition of Return:
The product must be in its original condition, with all tags attached and no signs of wear and tear. And there should be proper unboxing till the end without any cuts or edits.
The company reserves the right to reject any return request.When You Are Not Eligible for a Refund
If there is no proper unboxing till the end without any cuts or edits.If you don’t provide sufficient information about your claim.
If you don’t provide photos of the product images with tag.
If the item was subject to pilferage; claims must be made on the same day.
If you’ve used the item or disposed of the packaging before our investigation.
If it’s a replacement item, store credit purchase, or purchased during a clearance sale.
If you apply post 72 hours once the parcel has been delivered.
Return Options
Upon approval of your return, you may choose one of the following options:
Replacement:
We will arrange a reverse pickup from your address, which may take 5-8 working days to process.
Store Credit:
If you prefer to return an item without an immediate purchase, you can opt for store credit, which can be used at any time.
PLEASE NOTE: STORE CREDIT CANNOT BE REDEEMED AGAINST OFFLINE AND ONLINE SALE EVENTS
Refund:
Refund of the product cost is available for all shipments (COD & prepaid), except for items purchased during sales or clearance events.
The cash on delivery charge of ₹100 is non-refundable.
Prepaid Orders: A return fee of Rs. 150 will be deducted to cover pickup and handling expenses.Cash on Delivery (COD) Orders: A return fee of Rs. 150 will be applicable. Additionally, shipping charges of Rs. 100 are non-refundable.After applicable deductions, the remaining balance will be refunded to the selected source or claimed account. Please allow 10–15 working days for the refund to reflect in your account.
Reverse Pickup
Pickup Availability:
Reverse pickups are subject to availability in your area pin codes.
Pickup Attempts:
The reverse pickup will be attempted twice. If unsuccessful, you must return the item to our address.
Pickup Charges:
Pickup failure, cancelled, Pickup service unavailable however, if you choose or we inform to send the product back those costs are borne by you.
Return address: Anime Heist- Haldia , Plot No: 229, 1st Floor, East Medinipur, 
West Bengal. Pincode 721605 Kolkata.
Pickup Unavailability:
If reverse pickup is unavailable, you must return the product to our address at your expense.
The pickup can be scheduled ONLY ONCE if the pickup service is accessible. If the 7-day timeline passes after approval and the pickup is still pending, cancelled, failed, or rescheduled, the return request will automatically be cancelled, and you will not be eligible for a return.Incorrect Products Picked Up
Mismatch or Incorrect Products:
If a customer attempts to return an item that is a mismatch from what was purchased (e.g., wrong product, quantity mismatch, or items from a competitor brand), the return request will be declined.
 
Additional Quantity:
If a customer returns additional quantities beyond what was purchased, we will decline the return request.
Refunds and Exchanges:
In cases of incorrect products sent or mismatch, the customer will not be authorized to receive a refund, exchange, or any other products from a different brand.Customer Responsibility
It is the customer's responsibility to ensure that the correct product, quantity, and brand are selected at the time of purchase.
We encourage customers to carefully review their orders before finalizing the purchase to avoid discrepancies.Refund Processing
Timeline:
After the product is picked up, it typically takes 10-15 days for it to reach us. Processing the refund may take an additional 2-3 weeks.
Shipping updates will be sent to your email.
Refund Method:
For Cash on Delivery (COD) refunds, you must provide either your Account Number or UPI ID via our PayU Payment Partner to claim your refund. Please note that the account information cannot be changed once you submit your details.
Prepaid: Once approved, post item pickup and receipt back to our warehouse, the refund will be credited to the original source account, typically within 10-15 days.Important Notes
You cannot opt for a refund or store credit for a replaced product.
A product can only be replaced once; you cannot opt for a refund or credit note for a replacement product.
Once you apply for store credit or an exchange, it cannot be converted to a refund request.
If you fail to receive a replacement order, a store credit will be issued with a deduction of ₹100 for shipping.
Once you apply for an exchange for normal-day purchases with sale items. It will be considered as per your ordered value.
If you refuse to accept a prepaid order placed during the Big Million Sale, End Of Year or Clearance Sale, AnimeHeist is not authorized to resend the parcel or initiate a refund / Store credit
For multiple return and refund requests, all shipping and pickup costs will be deducted ₹300 per item, and the remaining amount will be refunded.
If a damaged, defective, missing, or wrong product is delivered, please reach out to us within 24 hours at animehiest0@gmail.com.
In light of the recent changes in RBI and Tax regulations, we would like to inform you that we will be using the PayU Payment Partner for processing refunds. Please take note of the following updates regarding the refund process:
Current COD Refund Process: For Cash on Delivery (COD) refunds, you must provide either your Account Number or UPI ID via our PayU Payment Partner to claim your refund. Please note that the account information cannot be changed once you submit your details.Customer Support
For any issues or queries regarding the returns process, please contact us at:
Email: animehiest0@gmail.com
Thank you for shopping with AnimeHeist! Your satisfaction is our priority.